LumiFaceコラーゲンリニューアルマスク ⭐

Shipping Information

Thank you for shopping with us! We are committed to delivering your order quickly and securely.

Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays). Once your order has been shipped, you will receive a confirmation email with tracking details.

Shipping Rates & Delivery Times
Shipping costs are calculated at checkout based on your location and selected shipping method. Estimated delivery times:

• Standard Shipping: 5–10 business days
• Express Shipping: 2–5 business days

Please note that delivery times may vary due to unforeseen circumstances such as weather conditions or carrier delays.

International Shipping
We currently ship to select international destinations. Shipping fees and delivery times vary depending on the destination. Customers are responsible for any customs duties or import taxes that may apply.

Order Tracking
Once your order has been dispatched, you will receive a tracking number via email so you can monitor your shipment in real time.

We want you to be completely satisfied with your purchase. If you are not happy with your order, we are here to help.

Eligibility for Returns

• 
  Items must be returned within 30 days of receipt.
  
• 
  Products must be unused, in their original packaging, and in the same condition as when you received them.
  
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  Sale items or gift cards are non-returnable.
  

How to Initiate a Return

1. 
   Contact our customer support at [your email/contact page] with your order number and reason for return.
   
2. 
   You will receive a return authorization and instructions on how to send your item back.
   

Return Shipping

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  Customers are responsible for the cost of return shipping unless the item was defective or we made an error.
  
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  We recommend using a trackable shipping service to ensure your return reaches us safely.
  

Refunds

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  Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  
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  Approved refunds will be processed to your original payment method within 7–10 business days.
  

Exchanges

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  If you’d like to exchange an item for a different size or product, please contact us, and we will guide you through the exchange process.
  

Damaged or Defective Items

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  If you receive a damaged or defective item, please contact us immediately with photos of the item. We will provide a replacement or full refund.